Manager, Customer Success - Tax
Thomson Reuters · bengaluru, India
customer-successteam-leadershipsaasperformance-managementdata-analysiscross-functionalprocess-optimizationexperienced
Job Description
As the Manager of Customer Success, you will lead a team responsible for driving adoption, satisfaction, and retention across customer segments. This role involves people management, operational excellence, and strategic vision to ensure measurable outcomes. You will set priorities, coach team members, and collaborate cross-functionally to align initiatives with business objectives.
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience). 5+ years in Customer Success or Account Management within a SaaS environment. 2+ years of people management experience leading Customer Success or similar teams.
Skills Required
- customer-success
- team-leadership
- saas
- performance-management
- data-analysis
- cross-functional
- process-optimization
Location
City: bengaluru · Country: India