Customer Success Manager - Digital Program
Thomson Reuters · bengaluru, India
customer-successprogram-managementb2b-saasdata-analysismarketing-automationaidigital-engagementexperienced
Job Description
The Digital Programs Customer Success Manager designs and improves scalable digital programs that enhance customer adoption and value realization. This role involves driving product adoption, managing virtual teams, and collaborating with cross-functional stakeholders. Key responsibilities include implementing engagement models, analyzing performance metrics, and leveraging AI for personalized customer interactions.
Qualifications
5+ years in Customer Success, Program Management, Lifecycle Marketing, or Digital Success, with experience in B2B SaaS or content/platform companies.
Skills Required
- customer-success
- program-management
- b2b-saas
- data-analysis
- marketing-automation
- ai
- digital-engagement
Location
City: bengaluru · Country: India