Service Management Practice Enablement Lead
Thomson Reuters · bengaluru, India
itilservicenowgovernanceprocessimprovementconsultingtrainingmetricscomplianceexperienced
Job Description
The Service Management Practice Enablement Lead is responsible for the governance and continual improvement of ITIL-based practices within the organization. This role involves providing technical guidance, conducting audits, and ensuring compliance across service management practices. The PEL will work closely with Practice Owners to enhance service delivery and support experience.
Qualifications
Advanced knowledge of ITIL 4 frameworks, strong verbal and written communication skills, experience with ServiceNow modules and integrations.
Skills Required
- itil
- servicenow
- governance
- processimprovement
- consulting
- training
- metrics
- compliance
Location
City: bengaluru · Country: India