Senior Executive - Process Excellence
Tata AIA Life Insurance · thane, India
quality assuranceauditms excelprocess improvementcustomer satisfactioncommunication skillsexperienced
Job Description
We are seeking a detail-oriented and experienced Quality Executive to ensure the highest standards of quality in insurance process transactions and voice-based customer interactions. Responsibilities include conducting quality audits, preparing reports on quality metrics, and identifying areas for process improvement. The ideal candidate should have over 3 years of experience in quality assurance within the BFSI or insurance sector.
Qualifications
Bachelor’s degree
Skills Required
- quality assurance
- audit
- ms excel
- process improvement
- customer satisfaction
- communication skills
Location
City: thane · Country: India